Position: Customer Service Specialist / Assistant

Job Responsibilities:

1, receiving and active telephone customers, the ability to detect customer problems and to correct and satisfactory reply;

2, with customers to establish a good contact, familiar and mining customer demand, and customer system application training;

3, equipped to handle the problem, progress schedule, with the ability to follow up the process of awareness, communication services and difficult problems, to maximize customer satisfaction. Encounter can not solve the problem submitted to the relevant officer or director of treatment according to the process, and track progress until the problem;

4, receiving and active telephone customers, the ability to detect customer problems and to correct and satisfactory reply;

5, with customers to establish a good contact, familiar and mining customer demand, and customer system application training;

6, equipped to handle the problem, progress schedule, with the ability to follow up the process of awareness, communication services and difficult problems, to maximize customer satisfaction. Encounter can not solve the problem submitted to the relevant officer or director of treatment according to the process, and track progress until the problem;